Terms & Conditions
Reservations are required for all guaranteed spots. If you choose to walk up, the cost is always $25 and space is not guaranteed, you will be on standby.
Groupon requires a 24-48 hour reservation and you must call to book to be sure we are not in a blackout period.
Living Social and TravelZoo have a 24 hour reservation requirement and you must call to book to be sure we are not in a blackout period.
For all other 3-party vouchers, reservations are automatic.
We go rain or shine. Free rebooking during the most inclement of weather. All other rebooking for non-inclement weather are $5/person rebooking fee.
No shows who wish to reschedule will also incur the $5 per person rebooking fee.
Reservations can be made up to a year in advance.
Strict no refunds policy.
Cancellations 72-hours or more in advance will be refunded. All others are on a case by case basis.
No refunds for no shows, late arrivals or other issues in the guests control.
We will do our best to accommodate any special requests, however, due to the nature of our industry are unable to make any additional promises beyond what is offered currently. Thank you for your understanding.
Private Tours require advance booking, a deposit at time of booking and a credit card on file for final payment 24 hours before scheduled departure.
Gratuities not included. Gratuities are tips guests give as an extra thank you to tour guides. Tips are never mandatory, but are greatly appreciated by all our guides. If you’re unsure what, when or how much, the best guidelines are $3-$10 per person in your party.