Questions And Answers About Our Ghost Tours
Yes. The city of New Orleans regulates the tour guide industry and places a numerical limit on the number of guests each guide can lead at one time.
If you do not make reservations, we cannot guarantee we will have an available tour guide as we only schedule according to our reservations list. You can make reservation by booking on our website or calling (877) HAUNTU2.
Groupon is unique as a 3rd-party seller in that we receive no communication from Groupon that you have purchased our tickets. We do not know you exist until you call or go online to make reservations. In order to ensure we can accommodate everyone, we require 48 hours advance notice. Occasionally, we can make an exception, but if you require a specific time and day, it is best you call at least 48 hours before desired tour departure.
Yes. The more people in your party, the bigger the discount. Please call 504-454-3939 for a group quote
We meet for our ghost tours and cemetery tours at the corner of Royal and Conti Streets, directly across from Latrobe’s restaurant.
The cemetery is owned and operated by the Catholic Archdiocese and they control the hours. The hours are Monday through Saturday until 3pm and until 12:00pm on Sundays and so not only do we not go at night, no other tours can either.
Part of this answer is found by taking the 3n1 Cemetery tour. The short answer is that this is not our fee, it is a fee imposed by the Archdiocese for their cemetery fund after recent grave desecration.
If you cancel 72 hours or more in advance, you can get a full refund. Anything else is handled on a case by case basis.
- 72-hour advance cancellation will be issued a full refund
- No refunds will be issued for inclement weather unless the tour is canceled by the operator.
- We do not accept or issue refunds for late arrivals. Please arrive 30 minutes prior to the tour departure to ensure your spot.
- All other refund requests will be reviewed on a case by case basis.
We have a strict no refund policy. If you no show, there is also a $5 per person rebooking fee.
Please call us at 504-454-3939 or email email@example.com
If you are having trouble getting through on the phone, then you are calling during a very busy period. You have several options, try again in 10 minutes, wait for us to return the missed call or email us at firstname.lastname@example.org or email@example.com.
We have tours daily at 9am, 11am, 4pm, 5pm, 7pm, and 8pm. Monday through Saturday we also have a 1:30pm tour.
We begin check-in 30 minutes prior to tour departure and the tour departs on time. Late arrivals will not be accepted due to liability issues, as well as respect for the guests who arrived are already mid-tour. If you do miss your tour, please contact us and we will gladly rebook you to another time. We do not offer refunds for late arrivals.
Rarely. Flooding, Tropical Storms, Hurricanes, Fires and Cloud to Ground Lightning within the French Quarter are the only reasons a tour would be cancelled. We do not cancel for rain, cold, snow, sleet or other inclement weather.
Yes. $5 per person and it is applicable to any booking that did not book directly through our website or over the phone.
No! The city of New Orleans enforces a legal limit of people each tour guide can take out. If you just show up, it is quite possible we will not be able to accommodate you. The ticket cost for walk-up with no reservations is $25 per person.
Although children are allowed on tour, we do not recommend the evening ghost tour for children under 12 as it does contain gruesome content. The daytime cemetery tour is more family-friendly.
One year in advance.
We are closed Christmas Eve, Christmas Day, and Mardi Gras Day. On other holidays, we may be operating with a limited tour schedule due to closures of cemeteries and other businesses. If you are interested in a tour on a holiday, it is best to call to confirm availability.
We do not have a physical office location. If you’d like to book, you can do so on our website or by calling.
Our pet policy is as follows:
For the 3N1 Tour:
In accordance with Archdiocese guidelines, only certified service animals will be allowed inside the cemetery. Thank you for your understanding.
For the 4N1 Tour:
We allow all leashed dogs on this tour, as most of the tour takes place outside (other than a stop at a bar halfway through).
Other questions not answered here? Email: firstname.lastname@example.org